Last Updated: September 26, 2025

At Pookiefy.com, operated by GameZenia Private Limited (Bangalore, India), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you shop with us.

By using our website, mobile application, or services, you agree to the practices outlined in this policy.

1. Information We Collect

When you use our eCommerce platform, we collect:

• Personal Details: Name, email, phone number, shipping and billing address.
  
  

• Payment Information: Credit/debit card details, UPI, wallet information, and transaction history (securely processed by our payment partners).
  
  

• Account Data: Login credentials, saved addresses, and preferences.
  
  

• Order Details: Purchases, returns, and refunds.
  
  

• Technical Data: IP address, device information, browser type, and cookies.
  
  

• Communication Data: Feedback, queries, and interactions with our support team.
  
  

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders.
  
  

• Manage payments, refunds, and billing.
  
  

• Provide personalised shopping experiences and product recommendations.
  
  

• Communicate order updates, offers, and promotions (with your consent).
  
  

• Improve our website, app, and customer services.
  
  

• Detect fraud, ensure security, and comply with legal requirements.
  
  

3. Sharing of Information

We never sell your personal data. However, we may share your information with:

• Trusted Partners: Payment gateways, delivery/courier services, and logistics providers.
  
  

• Service Providers: IT support, analytics, and marketing tools (to enhance user experience).
  
  

• Legal Authorities: If required by law or regulatory obligations.
  
  

• Business Transfers: In case of a merger, acquisition, or restructuring under GameZenia.
  
  

4. Cookies & Tracking

We use cookies and similar tools to:

• Keep you logged in and remember preferences.
  
  

• Analyse browsing behaviour for better recommendations.
  
  

• Provide targeted offers and promotions.
  
  

You can control cookies via your browser settings, but disabling them may limit website functionality.

5. Data Security

Your data security is our top priority. We use:

• SSL encryption for transactions.
  
  

• Secure payment gateways.
  
  

• Firewalls and access controls to prevent unauthorised access.
  
  

While we take strong measures, no system is 100% secure. We encourage safe online practices on your end as well.

6. Your Rights

You have the right to:

• Access and update your account details.
  
  

• Request deletion of your personal data.
  
  

• Opt out of promotional emails and SMS.
  
  

• Request a copy of your personal data.
  
  

For assistance, contact us at fabzentech@gmail.com

7. Third-Party Links

Our website may link to third-party platforms (payment gateways, partner offers). Since we are not responsible for the privacy policies of these third-party platforms, we recommend reviewing them separately.

8. Children’s Privacy

Pookiefy.com does not knowingly collect information from children under 13. If such data is found, we will promptly delete it.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect business or legal changes. Updates will be posted on this page with the “Last Updated” date.

10. Contact Us

For any privacy-related questions or requests, contact us:

GameZenia Private Limited
Bangalore, India
Mobile: +91 7349414001
Email: fabzentech@gmail.com

Address: Plot No 19/A, S.No 19, Hoodi Village, EPIP, Bangalore, Karnataka, India, 560066